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The Hidden “Friction Tax”

Health innovation loves the language of efficiency: faster, smarter, automated, digital, self-service and AI-enabled. Those words open doors to opportunity because they promise to...

How to Consult Dr. Google

“OMG, am I dying?”“I read that this vaccine is dangerous”.“I want to try this new supplement, does it work?”“Is this normal, or. . .” Have...

Mothers of Color Can’t See if Providers Have a History of Mistreatment. Why Not?

When Selam Solomon Caldwell and her husband learned she was pregnant last year, the stakes for finding the right OB-GYN felt high. Caldwell, a...

Time to Upgrade Your Mask?

"CLOTH MASKS ARE LITTLE MORE than facial decorations." That's the remarkable statement from CNN Medical Analyst Dr. Leana Wen. She adds: "This is what scientists and...