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Empathy and Health Excellence — The Superpower of Care Delivery

When Medicine Transcends the Sterile Clinical Encounter

Complex, Chronic Diseases Are Rampant Today

America has the providers, the science, the drugs, the diagnostics, and the devices needed for outstanding patient care. But the delivery of care is dysfunctional at best and far too expensive.

“Investigational” Is Payer Code for “Coverage Denied”

Outside the pandemic, “investigational” remains payer code for denying reimbursement. In the case of treatment for chronic conditions, even FDA-approved digital-health and connected devices languish on waitlists for formulary inclusion.

Nonsensical Processes Prevent Patient Access to New and Safe Treatments

Health technological innovations only have value if doctors and patients have access to them. Insurance companies label new products as investigational to justify the denial of care.