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Patient Satisfaction Surveys Earn a Zero on Tracking Whether Hospitals Deliver Culturally Competent Care

The CAHPS survey is required by the federal government for many health care facilities, and the hospital version of it is required for most acute care hospitals. Low scores can induce financial penalties, and hospitals reap financial rewards for improving scores or exceeding those of their peers.

Homelessness Among Older People Is on the Rise, Driven by Inflation and the Housing Crunch

The housing affordability crisis, driven in part by the covid-19 pandemic, and high inflation are chipping away at fixed incomes. Although data is limited, advocates for seniors and people who are homeless say greater numbers of adults are showing up at shelters across the country.

How Transactional Medicine Threatens the Future of Your Health

Patients rarely describe healing in technological terms. They speak instead about whether someone listened, if their physician remembered them and how their concerns were...

The Dangerous Myth of Digital Health Innovation: Build It And They Will Come

Products live on shelves and brands live in our minds--mindshare always precedes market share.