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When Empathy and Technology Converge

Alex Markowits is founder, president and CEO of Spring Hills, one of the nation’s most innovative centers of residential and home care.

Hospital Billing and Patient Experience

Healthcare billing creates problems for the patients' experience - why and what are our solutions?

When It Comes to Medicine – The Smartest Person in the Room Is the Patient!

Move over chatbots! It’s time to recognize that the smartest person in the room may not be the robot, rather patient experience creating a new type of dialogue through conversational AI. Conversational AI is a cutting-edge form of artificial intelligence enabling consumers to interact with computer applications the way they would with other humans.

Aiding and Abetting a Virus

Viruses are the ultimate freeloaders. The best among them — influenza, smallpox and SARS-CoV-2 — spread easily among human hosts while delivering high mortality...