Move over chatbots! It’s time to recognize that the smartest person in the room may not be the robot, rather patient experience creating a new type of dialogue through conversational AI. Conversational AI is a cutting-edge form of artificial intelligence enabling consumers to interact with computer applications the way they would with other humans.
The rigid walls of many corporations prevent collaboration—the critical step to building the connective tissue that allows the voices of innovation to be heard and embraced.
