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It’s Time to Up Our Messaging Game Ahead of Another Winter with COVID

This is not the time to roll out stale messaging delivered by a carousel of health officials trying to convince the public to get the test kits.

The Pandemic of Poor Communications

Almost two years ago, in March 2020, I published the post below on Medium. At that time, we were at the earliest stages of the...

What Patients Know About Saving Money and Improving Care

The importance of one key source of frontline healthcare insights — patients.

What’s “Emotional CPR” and Should We Be Using It More

Forms of therapy for our emotional needs are abundant, and some are downright wrong, but there’s a new kid on the block, and we need to examine it and what it does.