Provider behavior must follow patient-consumer behavior. Health systems and physicians that are slow to adopt could find themselves quickly falling behind in the healthcare marketplace in the years to come.
Move over chatbots! It’s time to recognize that the smartest person in the room may not be the robot, rather patient experience creating a new type of dialogue through conversational AI. Conversational AI is a cutting-edge form of artificial intelligence enabling consumers to interact with computer applications the way they would with other humans.
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