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Why Healing Still Begins with Relationship

When I discuss Healing the Sick Care System: Why People Matter with audiences, I expect nods of recognition acknowledging the mess and the hopelessness...

The Hidden “Friction Tax”

Health innovation loves the language of efficiency: faster, smarter, automated, digital, self-service and AI-enabled. Those words open doors to opportunity because they promise to...

Can Doctors “Gaslight” Their Patients?

I was taken aback by the term used in the article published in JAMA Network Open: Medical gaslighting has been defined as, “…an act that...

“Going One On One With My Wisdom Teeth”

When life gives us lemons, we make lemonade. What should we do when life gives us wisdom teeth accompanied by excruciating pain?