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Patient Satisfaction Surveys Earn a Zero on Tracking Whether Hospitals Deliver Culturally Competent Care

The CAHPS survey is required by the federal government for many health care facilities, and the hospital version of it is required for most acute care hospitals. Low scores can induce financial penalties, and hospitals reap financial rewards for improving scores or exceeding those of their peers.

Beyond Data: Why Human Decisions Are Shaped by Facts, Feelings—and the Fire Within

“Branding is a matter of building trust and committing to a level of quality and service. It is an emotional connection that transcends the...

3 Habits of Highly Healthy People

Certain middle-age diet habits are associated with a much greater likelihood of dodging chronic diseases 30 years later.

Meet the Bipartisan Dallas Fort Worth Representatives Pushing Bill for Air Conditioning in Texas Prisons

A bipartisan Democratic and Republican coalition of representatives from the Dallas Fort Worth area is fighting for prison reform. Their bill requiring Texas prisons to install air conditioning in all facilities is making its way through congress.