The CAHPS survey is required by the federal government for many health care facilities, and the hospital version of it is required for most acute care hospitals. Low scores can induce financial penalties, and hospitals reap financial rewards for improving scores or exceeding those of their peers.
Galen Growth issues a special report prepared for ViVE2023 that shifts from its usual global 30,000 feet analysis to a special meeting theme – digital health and the US health system.