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We Have Inadvertently Built Cultural Discrimination Into Our Healthcare Systems

We build and use discriminatory Healthcare Systems. Unintentional by design, these systems propagate inequality in patient care and promote racial disparities.

The Three Key Elements to Reading Research Reports

No, you don’t need an advanced degree to understand the essential information in a research report.

From The Appeals Desk: The “30 Day Readmission” Denial

Insurance company denials are terribly frustrating. They delay prompt processing of claims. They require annoying extra steps to get paid. And, frequently, they require...

Patient Satisfaction Surveys Earn a Zero on Tracking Whether Hospitals Deliver Culturally Competent Care

The CAHPS survey is required by the federal government for many health care facilities, and the hospital version of it is required for most acute care hospitals. Low scores can induce financial penalties, and hospitals reap financial rewards for improving scores or exceeding those of their peers.