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Patient Satisfaction Surveys Earn a Zero on Tracking Whether Hospitals Deliver Culturally Competent Care

Medika Life -
The CAHPS survey is required by the federal government for many health care facilities, and the hospital version of it is required for most acute care hospitals. Low scores can induce financial penalties, and hospitals reap financial rewards for improving scores or exceeding those of their peers.

Are you meeting the expectations of your patients?

Dr. Zachary Walston -
the importance of continually seeking to understand your patient throughout the plan of care. This is different from constantly asking them their status with negative framing.

Do Patients Have a Type?

Dr. Zachary Walston -
No two patients are the same. They possess different experiences, values, and expectations; all must be taken into account. Yet, some tendencies are present across groups.

Ideas as the New Currency

John Nosta -
A new era where big ideas—and the tech to bring them to life—drive political influence and social change.

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