Move over chatbots! It’s time to recognize that the smartest person in the room may not be the robot, rather patient experience creating a new type of dialogue through conversational AI. Conversational AI is a cutting-edge form of artificial intelligence enabling consumers to interact with computer applications the way they would with other humans.
The Emergency Care Research Institute (ECRI) released its top 10 patient safety concerns for 2023, including alarming issues such as violence against healthcare staff,...