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Ethics in Practice

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Who Will Direct Patient Care: Physicians or Technocrats?

Not long ago, a physician’s most powerful instrument was not a machine, an algorithm, or a digital platform. It was presence. Listening with intention....

Why We Sacrifice Personal Freedom to Protect Other People

Social isolation. Loneliness. They grew restless. A group of older women met for lunch after six months of sheltering in place. A meal with...

Patient Satisfaction Surveys Earn a Zero on Tracking Whether Hospitals Deliver Culturally Competent Care

The CAHPS survey is required by the federal government for many health care facilities, and the hospital version of it is required for most acute care hospitals. Low scores can induce financial penalties, and hospitals reap financial rewards for improving scores or exceeding those of their peers.

We Know the Health Ecosystem is Fragmented, Resulting in Rising Costs and Poorer Patient Outcomes, But What Are We Doing About It?

As We Enter the “Post-Fragmentation” Period, Health System Kinetics Points Us Toward Solutions