Hospital leadership face multiple factors as they try to balance shifting dynamics within today’s evolving environment.
Healthcare billing creates problems for the patients’ experience – why and what are our solutions?
Every step of the patient journey has a profound impact on the way patients experience their time in your care, from check-in to the day of their discharge.
The importance of one key source of frontline healthcare insights — patients.
Healthcare innovation is constantly changing and challenging the way in which hospitals operate but integrating that innovation into a pressured environment is a problem faced by many health systems. Healthcare ethnography can help your hospital to discover front-line insights to transform patient care and the patient experience and save money. In some places, outdated industry […]