Author Profile

Lisa MIller
4 months ago no Comment

The use of data analytics can help hospitals successfully navigate financial challenges

6 months ago no Comment

Hospital leadership face multiple factors as they try to balance shifting dynamics within today’s evolving environment.

6 months ago no Comment

Healthcare billing creates problems for the patients’ experience – why and what are our solutions?

6 months ago no Comment

Every step of the patient journey has a profound impact on the way patients experience their time in your care, from check-in to the day of their discharge.

7 months ago no Comment

The importance of one key source of frontline healthcare insights — patients.

8 months ago no Comment

Healthcare innovation is constantly changing and challenging the way in which hospitals operate but integrating that innovation into a pressured environment is a problem faced by many health systems. Healthcare ethnography can help your hospital to discover front-line insights to transform patient care and the patient experience and save money. In some places, outdated industry […]

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