Author Profile

Lisa MIller
8 months ago no Comment

The use of data analytics can help hospitals successfully navigate financial challenges

9 months ago no Comment

Hospital leadership face multiple factors as they try to balance shifting dynamics within today’s evolving environment.

10 months ago no Comment

Healthcare billing creates problems for the patients’ experience – why and what are our solutions?

10 months ago no Comment

Every step of the patient journey has a profound impact on the way patients experience their time in your care, from check-in to the day of their discharge.

11 months ago no Comment

The importance of one key source of frontline healthcare insights — patients.

12 months ago no Comment

Healthcare innovation is constantly changing and challenging the way in which hospitals operate but integrating that innovation into a pressured environment is a problem faced by many health systems. Healthcare ethnography can help your hospital to discover front-line insights to transform patient care and the patient experience and save money. In some places, outdated industry […]

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