Since its inception, Diligent Robotics has been revolutionizing healthcare automation with Moxi, the only humanoid robot actively operating in complex, real-world environments like hospitals. Alongside this incredible delivery milestone, Moxi has:
• Saved nurses and other clinical staff over 1.5 billion steps allowing them to remain in their units and closer to their patients
• Saved clinical staff over 575,000 hours, giving them back that time to focus on being at the bedside and being more creative in their work
• Surpassed 125,000 autonomous elevator rides, highlighting the complex nature of autonomous operations in real-world environments, especially in a
busy hospital.
• Currently partnered with 23 health systems, representing 31 hospital-level partnerships and growing nationwide. Customers range from multi-hospital
health systems to small community hospitals in rural areas.

“This milestone is a testament to Diligent Robotics’ leadership in healthcare automation and our commitment to delivering impactful solutions that support clinical teams,” said Dr. Andrea Thomaz, CEO and Co-Founder of Diligent Robotics. “While many companies talk about integrating robotics into healthcare, we’ve been successfully doing it since 2020. Moxi’s achievements showcase the transformative power of embodied AI in addressing real-world challenges. As we look to the future, we’re excited to push the boundaries of innovation, advancing robotic capabilities to create even greater efficiencies, support and milestones in healthcare and beyond.”

Pioneering Innovation in Healthcare Robotics

Unlike traditional automation systems, Moxi seamlessly integrates into hospital workflows, handling routine tasks such as delivering supplies, lab specimens and medications. With an average task time of 20-26 minutes, Moxi ensures consistent and reliable delivery while streamlining hospital operations.
“One of the things I noticed when shadowing nurses during their day-to-day work is how often they get pulled away from patient care to go and run tasks, to go and get things,” said Trish Fairbanks, Chief Nursing Officer, Endeavor Health. “This is a huge dissatisfier for nurses. They like to be with their patients and Moxi doing the running around for them is just super cool.”

Behind the scenes, Diligent Robotics leverages multiple terabytes of performance data collected weekly from its fleet to drive continuous innovation. This data is critical to refining Moxi’s capabilities and accelerating the development of new product iterations. By combining robust AI models with real-world feedback, Diligent Robotics maintains its edge as the true leader in healthcare AI.

Transforming the Future of Work

Moxi’s success is a clear indicator of the growing role of humanoid robots in healthcare. Robotics in healthcare, once considered an experimental innovation, has evolved into a transformational tool, delivering operational efficiencies and reshaping hospital workflows. Health systems increasingly rely on solutions like Moxi to streamline workflows, alleviate workforce shortages and combat clinician burnout. This shift highlights the growing recognition of robotics as an essential component in addressing the complex challenges of modern healthcare, transforming how care is delivered and managed. With its unmatched ability to navigate complex environments and learn from data, Moxi continues to redefine what is possible in hospital settings.

“It’s been incredible to see how perceptions of Moxi have evolved over time,” added Thomaz. “Initially, there were natural concerns about how this technology might replace jobs or operate efficiently in a busy hospital. Now, Moxi has become an indispensable part of the team, taking on routine tasks that allow staff to focus on patient care. Watching clinical teams interact with Moxi as if it’s a real member of the team—saying good morning, giving it high-fives, and even naming it ‘Employee of the Week’—has been one of the most rewarding human-robot interactions I’ve seen in my career. Seeing Moxi become such a valued part of healthcare teams reaffirms our mission to create technology that truly supports people in meaningful ways.”

As Diligent Robotics enters 2025, the company remains committed to pushing the boundaries of what embodied AI and humanoid robots can achieve. To learn more about Diligent Robotics and its groundbreaking work, visit www.diligentrobots.com.

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About Diligent Robotics
Founded in 2017, Diligent Robotics is an Austin-based A.I. company that creates robot assistants that help people with their chores so they can focus on the work they care most about. Moxi is our hospital robot assistant that helps clinical staff with routine, non-patient-facing tasks so they have more time for patient care, and hospitals save money on staff burnout and turnover costs. Moxi has been successfully supporting several US health systems and focuses on tasks such as gathering supplies and delivering them to patient rooms, delivering samples to the lab and retrieving items from central supply to nursing units. As a company founded by social robotics experts, we’re proud to be at the forefront of creating robots that incorporate mobile manipulation, social intelligence and human-guided learning capabilities. We believe that if we can give people the resources that they need to do the work they care most about, we will transform the meaning of “work.” www.diligentrobots.com

The post Not a Pilot, Not a Prototype—Diligent Robotics Hits 1 Million Humanoid Deliveries Across Fleet at Healthcare Customers appeared first on Medika Life.

The migration of healthcare workers from low and middle-income countries (LMICs) to high-income countries (HICs) — the so-called “medical brain drain” — is not a new phenomenon. But its scale and impact have reached a point where we can no longer turn a blind eye.

Consider this: some HICs draw as much as one-fifth of their physician workforce from LMICs. This exodus is happening against a backdrop of a global shortage of 2.8 million physicians, with LMICs bearing the brunt of this deficit. It’s akin to siphoning water from a drought-stricken village to fill swimming pools in wealthy neighbourhoods.

The drivers of this migration are complex. Healthcare workers often cite poor working conditions, limited career advancement opportunities, and socioeconomic challenges in their home countries as push factors. As one study notes, “the top five reasons for respondents choosing to emigrate from their home country were: socioeconomic or political situations in their home countries; better education for children; concerns about where to raise children; quality of facilities and equipment; and opportunities for professional advancement.”.

But the consequences are far from complex — they are devastatingly clear. Beyond the immediate loss of skilled professionals, there are significant economic costs to LMICs. A study by Saluja et al. estimated that “LMICs lose nearly US$16 billion annually (95% CI $3.4 to $38.2) due to the cost of excess mortality that results from physician migration to HICs.” This figure represents the direct financial investment in training these professionals and the potential lives lost due to their absence.

The impact on healthcare systems in source countries is equally severe. As Misau et al. point out, “The health care system in the developing countries faces many problems, human resource being one of the majors. The system is structurally and systemically fragile and weak to provide effective service where it most needs. Brain drain appears to have complicated the situation and made matters worse.”

It’s easy to point fingers at HICs for “stealing” healthcare workers from LMICs. But this oversimplifies a complex issue. Many argue that individuals can seek better opportunities and living conditions for themselves and their families. One commentary notes, “when health-workers leave, they exercise their autonomy in pursuing their life plans; the freedom to leave one’s country and free choice of profession are codified as human rights in the UDHR.”.

So, what’s to be done? The World Health Organization has developed a global code of practice for the international recruitment of health personnel. But as Brugha and Crowe point out, “the code is ultimately voluntary. Recent research has suggested a lack of awareness of the code among relevant stakeholders and that the code has not affected policies, practices, or regulations in Canada or other developed countries.”

LMICs need to implement strategies to retain their healthcare workers. Kamarulzaman et al. suggest, “Investing in and strengthening domestic health care, providing career opportunities and attractive remuneration, and investment in research and development in a context of political stability are necessary to attract and retain health workers.”

But HICs cannot absolve themselves of responsibility. Ethical recruitment practices, support for health system strengthening in LMICs, and partnerships for medical education and training can help mitigate the negative impacts of healthcare worker migration.

The current situation is unsustainable and detrimental to global health equity. As Eaton et al. argue, addressing this issue requires “a comprehensive approach that considers the rights and aspirations of individual healthcare workers, the needs of source countries, and the ethical responsibilities of destination countries.”

The medical brain drain is not just a problem for LMICs — it’s a global health emergency. And like all emergencies, it demands immediate, concerted action. The health of millions depends on it.

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